Shipping And Delivery

Domestic Delivery - Charges and Timing

• Charges are based on the final weight, volume and, pin code of the package to be delivered.
• Domestic orders are usually delivered within 7-10 business days between Mondays to Saturday

How do I track my order?

If you're a logged in user, simply head to the ‘Track Order’ section in the footer to track your order.

Should you have any questions about your order dispatch, we’re just a quick email or phone call away

• Ph: 9643403802 | Email id: crm@fandf.in | MON - SAT | 10:00 AM - 6:00 PM IST

Where is my order processed from?

Orders are processed from our warehouse in Gurgaon, India.
Orders will be delivered to the shipping address you submit at checkout.

Who will deliver my order?

Within India, we ship through registered courier company ‘Ship rocket’. Our delivery partners will attempt to deliver the package thrice before they return it to us. The customer will have to pay extra after the 3rd delivery attempt.

Please provide a mobile number that you are available at, and your complete shipping address including the pin-code. This will help us ensure smooth delivery of your order. At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package.

If I have placed two separate orders, can you combine the orders and offer me reduced shipping?

Unfortunately, once your orders are placed we cannot combine multiple orders due to regulatory and compliance issues. Shipping will be applicable on every new order (if it does not fall under the free shipping criteria).

Shipping Terms And Conditions

Any part cancellation of the order may incur shipping charges on the balance order.

• Saturdays, Sundays and public holidays are not set as business days for standard deliveries.

Payment

What are the accepted payment methods for domestic transactions?

We accept the following modes of payment for domestic transactions:

• Credit cards - Mastercard, Visa and American Express
• Net Banking - all major banks
• Debit Carts - all major banks
• Wallets

How do I use Credit Notes, Gift Cards and Vouchers for making payments?

To use these online, simply enter the unique code provided when you check out. If your order value exceeds the balance amount on the credit note, the balance must be paid at checkout.

Terms of use for your credit note, gift card or voucher:

• To apply a credit note, login from the same email ID to which the note has been issued.
• A gift card cannot be cancelled so ensure you enter the correct details of the recipient.
• Multiple gift cards and credit notes can be used together to pay for a single order. The same credit note can be used until the balance gets over. (still under discussion)
• No two vouchers can be clubbed. However, you may club a voucher with a credit note or gift card.
• Vouchers will not be applicable during any periods of special pricing or sale.
• Discount vouchers will not be applicable on limited edition collections.
• Validity of credit notes, gift cards and vouchers cannot be extended.

If the payment was made using a credit note/gift card, a refund against the purchase will be in the same form.

What if my card has been charged multiple times for the same order?

If your card has been debited multiple times at the payment gateway(s) while making a single purchase, call our customer care at Phone Number 9643403802 or mail us at crm@fandf.in and we will resolve it for you

Our customer care team is available from Monday to Friday, from 9:00 am till 6:00 pm

Exchanges And Returns

We endeavour to ensure that every transaction at our website is seamless. We take great care in delivering our products and adhere to the highest quality standards. If you are not happy with your purchase, please see options for returning or exchanging any of the items.

Is my purchase eligible for exchange, and how do I exchange my purchase?

Your purchase is eligible for exchange only if it meets the following conditions:

ELIGIBILITY CRITERIA FOR EXCHANGE
Your purchase may be eligible for exchange as per below criteria

• Home category products are not eligible for returns or exchange unless the product delivered has a quality/manufacturing defect OR has been delivered broken. Please do photograph the defect as soon as you open the packaging within 48 hours.
• Products purchased during sale period / discounted pricing, are not eligible for returns or exchange.
• Customised products or special bulk orders are not eligible for returns or exchange.
• International orders are not eligible for returns or exchange.
• Gifts purchased online are not eligible for exchange/refund/return.

Exchange Process

If your purchase meets the exchange criteria above, please contact our customer care team within 48 hours from the days of delivery via any of the following channels:

• Call at +91-9643403802 , Monday - Friday 9.30 AM to 5.30 PM IST
• Email us at crm@fandf.in
• For Damage/quality issues, please provide order number, date of transaction, delivery address and image of the defective item along with the packaging it was received in.

Our customer care team will investigate and revert within 7 working days. Upon receipt of communication from our customer care team, please follow the below steps:

In case of quality issue/defect:

• Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes, hangers and/or any other inclusions sold as a part of the purchase.
• We will organize a reverse pick up from the address stated in your invoice
• Upon receipt of the product at our warehouse, it will be subject to quality inspection and if it passes the inspection, a fresh piece will be dispatched to reach you within standard shipping timelines.
• In the rare occurrence that a replacement piece is not available, a Credit note will be issued for the full amount for the damaged product.
• Our credit notes can be used on our website and in stores.

Refund Policy

• If your purchase meets the eligibility criteria stated above, we will happily exchange and offer a fresh piece.
• In the rare instance we are unable to do so, we issue and email a credit note to the registered email address or the e-mail address used while making the purchase.
• The credit note will be valid for six (6) months from the date of issue and can be redeemed both online and at any of our stores pan India.

General Terms & Conditions

• Orders once confirmed, cannot be cancelled/amended.
• Products purchased during sale period / discounts are not eligible for return or exchange.
• Products purchased prior to sale cannot be exchanged during sale period.
• Products bought online cannot be exchanged or returned in stores and vice versa.
• No refunds are entertained if the customer has provided wrong or incomplete shipping address.
• No refunds are entertained if there are 3 failed delivery attempts by our shipping agency and/or if the package is refused by the recipient.
• No refunds are entertained for international shipments if the recipient refuses to pay the Duty as mandated by the respective country of shipment and does not collect the order from the Shipping agency.
• Please ensure that the delivery received is in good condition and has not been tampered with, before you sign off acceptance.
• In case of a damaged package, please retain the original packaging (along with price tags, invoices, labels etc.) until our team reviews it. Additionally, please ensure to write “Received Damaged “on the delivery receipt when accepting and signing off with the courier partner.

Disclaimer:

All policies are subject to change without prior notice. In case of any conflict Terms & Conditions Policy would prevail.

*Slight Variation in Colour/design/appearance from what you see on your computer/mobile screen won’t be considered as a defect. It’s absolutely normal to have slight variations.

Privacy Policy

Floor & Furnishings respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [www.fandf.online] (the "Site"). Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

Collection of Information:

We may collect personal information from you such as your name, email address, postal address, phone number, and payment information when you interact with our Site, make a purchase, or sign up for our newsletter. We may also collect non-personal information such as your IP address, browser type, and operating system.

Use of Information:

We may use the information we collect for various purposes, including:

• To process and fulfill your orders, purchases, and requests.
• To communicate with you about your orders, account, and inquiries.
• To send you promotional emails and newsletters about our products and services.
• To improve our Site and services.
• To prevent fraud and protect the security of our Site and users.
• To comply with legal obligations.

Disclosure of Information:

We may share your information with third-party service providers who assist us in operating our Site, conducting our business, or servicing you. We may also disclose your information in response to legal requests or to protect our rights, property, or safety.

Cookies:

We use cookies and similar tracking technologies to collect information and enhance your experience on our Site. You may disable cookies in your browser settings, but please note that certain features of the Site may not function properly if cookies are disabled.

Thirdy Party Links:

Our Site may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.

Security:

We take reasonable measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure.

Children's Privacy:

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so that we can delete the information.

Changes to this Privacy Privacy:

We may update this Privacy Policy from time to time. The revised policy will be effective immediately upon posting on this page. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us:

If you have any questions about this Privacy Policy, please contact us at info@fandf.in

By using our Site, you consent to the terms of this Privacy Policy.